Thursday, 6 October, 2011

We can always learn & improve: coaching from Joseph Carrabis

Joseph Carrabis, kite flying at eMetrics, 2007
I met Joseph Carrabis at my first speaking appearance at eMetrics San Diego in 2007. Joseph had organized an informal kite flying session - a great way to break the ice. Whoever met Joseph is immediately fascinated by his charisma; his ability to be attentive to one’s thoughts, emotions and non-verbal communication. Anthropologist, neuro-scientist, historian, researcher, teacher, author… or just a friendly fellow with whom it’s always interesting to chat.

Joseph made its mark in our little web analytics industry when he wrote a series of blog post on the unfulfilled promise of online analytics in 2009. The subject is still relevant to this day; see part 1 – the challenge, 2 – some solutions and 3 – the human cost and my own little contribution to the conversation here.

Time has passed; Joseph isn’t as visible as before in the traditional web analytics field – which doesn’t mean he’s not doing analytics, to the contrary! He’s just at another level. We occasionally bounce ideas and validate some assumptions related to the evolution of the market and the online analytics discipline.

As I continue to spend a lot of my energy looking into ways to make online analytics easier, and in my role at Cardinal Path, I do more speaking appearance and often meet with executives. I asked Joseph to look at a recording of one of my presentations. I spent a full day with Joseph and his lovely wife and colleague Susan. The experience was revealing – it allowed me to uncover little things that will help me improve my verbal and non-verbal communication skills and even become more aware of others. Subtle changes in the presentation content, gesture, tone and choice of words and even breathing all contributes to an overall improvement.

As with analytics, a continuous improvement approach and attention to details is the way to success. I’ve applied what I’ve learned at my recent speaking appearances in Stockholm and Vancouver and it did make a difference!

If you were there, tell me how I did, or come see me at the upcoming GAUGEeMetrics NY and other conferences!

4 comments:

Stephane,
many thanks for your kind words. We're glad our analysis, training and efforts proved rewarding. We're getting more and more requests for this type of individualized training from executives, industry leaders, people doing lots of presentations and especially those looking for funding.
Glad we could help. It was great working with you, seeing Josee again, meeting your daughter and of course, Ile d'Orleans was beautiful!
- Joseph

I've seen you present many times Stephane and I just saw your session in Stockholm as well. I noticed a distinct difference - now I know where it came from.

You seemed more relaxed and more confident, a truly inspiring combination because you did it without even a hint of arrogance. Masterful.

I actually wondered what sort of breakthrough you had made and, having met Joseph numerous times and learned important lessons from him, I understand.

Joseph doesn't teach a style or a method, he teaches how humans communicate. It's plain that he does it very well!

Thank you for caring about your audience enough to keep learning. And thank you Joseph, for your unique talents.

I had the chance of meeting you and Joseph (via Skype) 2 years ago for the Web Analytics Without Borders project, an experience I still relate to.

I hope one day I will have the chance to spend some offline time with you and Joseph, kiting or story telling. It would be amazing and I hope that day is not that far away.

Claudiu, you want to meet "offline" and fly kites...an interesting proposition. I can't imagine a radio controlled kite. What did you have in mind?
Yes, we will meet and fly.
Soon, I hope.
Joseph