WaW Montreal, May 14th, Cafe Melies

The last "[WAM] Web Analytics Wednesday in Montreal" goes way back to November... Spring is here, now is time for a new [WAM]!

When: May 14th, around 6:00pm, after WebCom
Where: Café Melies
RSVP: Simply send me an email
Sponsor: None, everyone pay his own drinks

The last 6 months have been busy! Come join us for a drink and catch on all that happened!

And hear about what is coming up!

eMetrics appreciation

Back from a fantastic trip in San Francisco for eMetrics. Catching up on emails and work. But I thought I should share my impressions while things are fresh in my mind.

Ok, I must admit I might be biased... as I presented on the Industry Insight day and was moderating one of the track on Tuesday.

BUT... It was an amazingly productive conference.

Way back then...

Some years ago (well... many years ago... I'm getting old!), each Internet World conference brought something new to the forefront of the industry. Remember "push technology", VRML, the early days of streaming? Without any coordination, "the industry" was moving in a direction. Although we can now laugh at some of those concepts, they nevertheless changed the face of the industry and how we use the web today.

The same pattern is happening at eMetrics. Without any preliminary coordination, there are some things setting the path for the future.

Testing & beyond

I noticed this year eMetrics was a lot about the value of "testing". Bringing the "testing" culture and the right tools to do it in order to optimize and achieve success. Contrary to most other field of expertise, the Web allows us to deploy quickly and continually improve. You don't want to do that with your car, your house or the space shuttle... but with the web it's how it should be. Most companies don't understand that and still impose strict project cycles, those who understand are not only demonstrating huge benefits.

From IT, to marketing, to business

The other outcome, highlighted during the Industry Insight afternoon round table and in Thomas Davenport's great keynote is the transition from web analytics to business analytics. Just like the web, web analytics started in IT, then marketing found out about it and took control. We are there now. But winning businesses understand the value of the web and have optimized some of their most important business processes around it. We are maturing to a level where we won't only talk about using web analytics for marketing optimization, but we will be talking about analytics for business processes optimization and strategic level changes.

Being a tutor of both web analytics and business process analysis classes, it's obvious to me there are very strong benefits in leveraging analytics to optimize business processes.

What will be this fall highlight? Next year?

Industry Insight

Jim Sterne told me the experience of the Industry Insight was very positive and will be renewed this fall in Washington: leading experts sharing their view of the current and future state of the industry. I will be there to bring some hard core data about the vendor market shares and exchange with fellow analysts.

All things web analytics

Over a year ago I helped the WAA create the official Web Analytics Association Search Engine. I started the Web Analytics Conversations at the same time. Those two services are becoming more popular and I have created a dedicated page for them:

>>> Free ressources for the Web Analytics Association

You will find more details about:

  • The official WAA Search Engine and how to integrate it to your own blog
  • The Web Analytics Conversations
  • The Search widget for your blog or site
  • The browser search toolbar extension
  • The iGoogle WAA Search widget

Live from eMetrics: got interviewed by Robert Scoble

eMetrics is getting close to an end and it's been great for me! Great from a learning perspective, great networking, and great opportunities for my startup.

I was walking down the hallway and bumped into Jim Sterne and Robert Scoble. Robert just interviewed Jim and he was kind enough to mention what I'm doing with WASP. A few minutes later a short video interview was posted on Qik, Robert's "from your phone to the web" platform. Spontaneous, short, quick. I like that. Thanks Robert!



If the video above doesn't work, head over to Qik to watch my interview about WASP.

eMetrics: Davenport, Slanted Door and Lobby bar

What a day! This is my third time speaking at eMetrics since last year and it's getting better every time. The conference is growing in size and there are now numerous tracks to satisfy beginners as well as more experienced practitioners. There are also numerous "unofficial" activities, as you will see.

Tom Davenport: beyond web analytics

As I said in my previous post, I had the privilege to participate in the Industry Insights day. We concluded by a round table where we shared our opinions about the state of the web analytics industry and where we see it heading. I read Tom Davenport's "The Attention Economy" a while back and I'm halfway trough "Competing on Analytics" and I already felt it was alligned with what I thought.

I loved Davenport's keynote! He is not only a great speaker, funny and full of interesting anecdotes, he should also be considered a guiding light toward what is bound to be the future of web analytics: analytics and business optimization.

Here's some random quotes from the book and from his keynote:
  • "It is not my job to have all the answers, but it is my job to as lots of penetrating, disturbing and occasionally almost offensive questions as part of the analytic process that leads to insight and refinement". Gary Loveman
  • "Do we think or do we know?". Gary Loveman
  • "In God we trust, all others bring data". Sara Lee Baker
Once I have completed my reading I will post a more extensive review of the book and my takes on it. In the meantime, head over to "In God we trust, all others bring data" for a great review.

Testing, testing

Bryan Eisenberg did, as usual, a great presentation. This time he was introducing tidbits of his upcoming book "Always Be Testing: The Complete Guide to Google Website Optimizer". This book is bound to be a category leader. I wish I had taken note of the table of content he showed us, but from what I remember, it looks like it will be a great introduction to the concepts and methods of online testing. Bryan told me he will share a pre-release copy, so stay tuned for some early reviews!

Google Analytics v3.0: I was wrong... but...

Remember my post from a few days ago, where I speculated about Google Analytics v3.0? Ok, I was "slightly" off... But... When I asked Avinash Kaushik shortly before his presentation he said something like "You will be disapointed... but I shared your idea with the team. I told them Stéphane wants this, so we need to do it" in his always musing and friendly tone. Avinash, you are great! :)

I'm supposed to get enroled in the Google Analytics for Blogger beta program. Stay tuned for more info.

Slanted Door

Once the tracks and sessions are over, the "unconference" can start. Dinner often ends up being a unique occasion to network and share on all kinds of topics related to web analytics (or not!). Sunday night was an intimate dinner with my friends Joseph Carrabis, René Dechamp Otamendi and eMetrics event coordinator Matthew Finlay.

Last night Ian Thomas and his team invited a couple of us to The Slanted Door, a great fusion-asiatic restaurant. Along with the Carrabis, Dechamp, Finlay and others, Jim Strene and Bryan Eisenberg contributed to a great dinner and great fun!

Of course, as the tradition goes, we ended up at the lobby bar and beyond... A good scotch and the traditional Belgian chocolate from René summed it up for the night.

Time to run...

Today I'm moderating the Marketing Optimization Management track. I also noticed there's a lot of interest today for optimization and multivariate testing with keynotes from Omniture, Optimost and Interwoven.

Time to go! Stay tuned for more insights from eMetrics!

eMetrics San Francisco: Industry Insight

I thought entitling this post "Continental airlines: redux" to reference my horror story from a few weeks ago. Here's another one (yeah... I should have known better!) or skip that part and jump to the Industry Insights.

Continental airlines: strike two

It was supposed to be a smooth traveling day: leaving Quebec city toward Detroit, then San Francisco. Turned out this time the plane was late 4 hours because of the bad weather in central US.

The plane from Detroit to SF would be at 7:00pm, basically wasting my whole day... So I asked to reschedule trough New York to take a plane around 12:30, another half hour later than planned. I knew it would be short in New York, where I had to go trough customs. Of course, I got a pretty stiff custom guy who was very friendly... too friendly... making jokes and wasting even more of the little time I had. Then it was security after picking my bags, another check to put back the bags on the next plane... one last security check...

I ran for nothing... the plane was late another 30 minutes. Finally got on the plane... taxied for several minutes and waited on the tarmac even more. Then we saw the maintenance trucks come in... bad news. "Mechanics told us they now know what is the problem and it will take 20 minutes to fix".

20 minutes turned to 2 hours, having us back to the gate and getting off the plane. Then I realized I was actually exactly at the same gate where I got stuck the last time! Could it be Ground Hog Day? Or maybe one of those hidden camera prank?

I finally got to the hotel around midnight... roughly 12 hours later than I was supposed to.

Industry Insights

There were two pre-conference events on Sunday: WAA basecamp and Industry Insight. I was very glad to present some of the web analytics vendor market share insights I gained trough WASP data. Morning was spent filling our brain with lots of data and bringing us in the mindset for the afternoon: what do we want our industry to be? Where is it headed? I found the discussions from the Industry Insight event to be amazingly interesting: people were very experienced analysts, great subjects and challenging ideas.

I don't want to go into too many details about what was discussed and what were the outcomes as this will be presented here on Tuesday under the very appropriate title of "Insights from Industry Insights Day". Stay tuned!

Davenport: Competing on Analytics

I read Thomas Davenport's book "The Attention Economy" a while back and it changed the way I think. I wanted to read "Competing on Analytics" for a while and with all the time I had at the airport and on my way in I'm already half-way through. Thomas Davenport is Monday morning's keynote and I'm sure it will reinforce my opinion that web analytics as we know it today; very marketing centric; is going to lead way to business analytics that will drive strategy and process optimization way beyond the limits of the web.