First time visitors are "special"The topic raised interesting questions and everyone could readily see how important it is to address the specific needs of first time visitors. Why is it what we take for granted in real life seems to be so hard to apply in the online world? Why do so many sites welcome everyone in the same way, regardless of their interest, location or level of engagement with us?
Ask the obviousJim explained some of the most important questions to ask about first time visitors:
- What percentage of your traffic is 1st time visitor?
- Where do they come from?
- What are there entry and exit points?